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  • Office and store address:

    Kyiv, Lebedinska str, 4

    Office:

    Mo-Fr: 9:00 - 18:00

    Sat-Sun: closed

    Store:

    Mo-Fr: 8:00 - 17:00

    Sat-Sun: closed

    Warranty and Return policy

    Warranty for rolled metal products and return conditions

    The Slavsant Trading House company guarantees its customers the supply of quality products that meet all standards and norms. In case of claims regarding the products, please contact our sales department and we will help you find a solution.


    List of goods not subject to exchange

    Article 9 of the Law of Ukraine “On Protection of Consumer Rights” provides for the consumer’s right to exchange a non-food product of proper quality for a similar one if the purchased product does not fit in shape, size, style, color, size or for other reasons cannot be used for its intended purpose. Exchange is possible within 14 days, excluding the day of purchase, unless a longer period is announced by the seller. The exchange of goods is carried out if it has not been used and if its presentation, consumer properties, seals, labels and a payment document issued by the seller along with the goods are preserved. If at the time of exchange the desired product is not on sale, the consumer has the right to terminate the sales contract and get money back.

    But not every product can be exchanged or returned in this way. The Cabinet of Ministers of Ukraine has approved a list of goods of good quality that cannot be exchanged or returned (Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172). These products include, among other things, Linear and sheet metal, pipe products, lumber, molded (plinth, platband), panel materials (fiberboard and chipboard, plywood) and glass, cut or cut to the size specified by the buyer (customer).

    In the event that it is proven that the manufacturer or seller has provided products of inadequate quality, a complaint is filed.